Return & Exchange Policy
Last Updated: November 2025
At TechMediaConnect LLC, we stand behind the quality of our 3D printed embroidery floss organizers and accessories. We want you to be completely satisfied with your purchase.
Our 30-Day Return Guarantee
We accept returns and exchanges within 30 days of delivery for items that are unused and in their original condition.
What Can Be Returned
Eligible for Return:
Unused bobbin organizers, storage boxes, and accessories
Items in original, undamaged condition
Standard (non-custom) products
Not Eligible for Return:
Custom or personalized items with specific names, labels, or modifications requested by you
Items showing signs of use or wear
Products damaged due to misuse or improper storage
Digital downloads or files (if applicable)
How to Start a Return
Step 1: Contact Us Email us at [your email] or use our contact form within 30 days of receiving your order. Please include:
Your order number
Item(s) you wish to return
Reason for return
Photos (if the item is damaged or defective)
Step 2: Receive Authorization We'll respond within 24-48 hours with:
Return authorization
Return shipping address
Any additional instructions
Step 3: Ship Your Return
Package items securely in original packaging when possible
Use a trackable shipping method (we recommend USPS with tracking)
You are responsible for return shipping costs unless the item is defective or we made an error
Keep your tracking number until the return is processed
Step 4: Receive Your Refund
We inspect returns within 3-5 business days of receipt
Refunds are issued to your original payment method
Please allow 5-10 business days for the refund to appear in your account
Original shipping charges are non-refundable unless the item arrived damaged or defective
Defective or Damaged Items
If your item arrives damaged or has a manufacturing defect:
Contact us immediately with photos
We'll send a replacement at no cost, or provide a full refund including original shipping
We'll provide a prepaid return label for defective items
Exchanges
We're happy to exchange items for a different size, color, or product:
Contact us to arrange an exchange
Return the original item following our return process
We'll send the replacement once we receive the original item
You're responsible for return shipping; we'll cover shipping for the replacement
Partial Refunds
In some cases, we may issue a partial refund:
Items returned after 30 days (at our discretion)
Items not in original condition or showing signs of use
Items with missing components or accessories
Order Cancellations
Before Shipment: Orders can be cancelled at no charge before they ship. Contact us as soon as possible.
After Shipment: Once your order has shipped, our standard return policy applies.
Wrong or Missing Items
If you receive the wrong item or are missing part of your order:
Contact us within 7 days of delivery
We'll send the correct or missing items at no additional cost
No need to return incorrect items in most cases
Lost Packages
If tracking shows your package was delivered but you haven't received it:
Check with household members and neighbors
Contact your local post office with the tracking number
Wait 3 business days (sometimes carriers mark items delivered early)
If still missing, contact us and we'll open an investigation
Contact Information
TechMediaConnect LLC Email: info@techmediaconnect.com
Response Time: 24-48 hours (business days)
We're committed to making your experience with TechMediaConnect exceptional. If you have any questions about returns or exchanges, please don't hesitate to reach out.